Customer Support

Best-in-class customer support from day one

We are developing a customer support function based on Mitsubishi Heavy Industries Group’s track record of customer care and industry best practices. We are continuously working with customers to ensure they receive the support they need and expect at entry into service. Maximum availability and lower maintenance costs are achieved with 24/7 technical support that includes optimized spare parts management programs, global flight and technical training programs, the latest standard for online technical data, airplane health management and more.

Our customer support program is made possible through our unique relationships with proven partners such as Boeing and CAE. We are committed to constantly improving MRJ customer support services to add value to your fleet and improve your operational performance.

* For Start Up Team and Field Service Representatives

** For Spare Parts Provisioning Plan

***CDG, a Boeing Company (Continental DataGraphics)

Partner Customer Support【Tier 1】